Got a question? Hopefully you'll find the answer below. If not, we'd love to help – just get in touch via our Contact page and we'll get back to you as soon as we can.

How long will my order take?

Every charm is handmade to order. Orders are usually made and dispatched within 2 business days of being placed. Once your order has been shipped, delivery times will depend on your chosen shipping method and location.

Can I change my order after I've placed it?

If you need to make a change, please get in touch as soon as possible. We'll do our best to help, but once we've started making your personalised charm, changes may not be possible.

What if a bead or colour is unavailable?

We work hard to keep all of our beads in stock, but very occasionally a particular bead or colour may become unavailable. If this happens, we'll contact you using the email address provided at checkout to discuss an alternative. Please keep an eye on your inbox (and your spam folder) so we can get your order made and sent as quickly as possible. If we can't agree on a suitable replacement, we'll happily provide a refund.

Do you accept returns?

Because every charm is personalised and made just for you, we can't accept returns or exchanges for change of mind. If your order arrives damaged or there's been a mistake on our end, please contact us and we'll make it right.

Do you ship internationally?

At the moment, international shipping isn't available through our website. If you're located outside Australia, please get in touch via our Contact page and we'll see if we can arrange shipping for you.

I can't find the colourway or charm I'm looking for.

We're always happy to create custom colourways or help bring your idea to life. If you don't see exactly what you're after, send us a message through our Contact page and we'll let you know what's possible.

Why is there a 9-character limit?

Our charms are made using a fixed-length cord, which allows enough room for the beads, secure knotting, and a durable finish. To make sure every charm looks and feels its best, we limit each word to 9 characters.

If your name is longer than 9 characters, don't worry! Many customers choose to use a nickname, initials, or split the name into two words. For example, Annabelle could become Anna + Belle using the "Add another word" option.

How do I contact you?

The easiest way is through our Contact page. We'll get back to you as soon as we can, usually within 1–2 business days.