Shipping and Returns
Shipping
Every Flynn's Fun Goods charm is handmade to order just for you.
Dispatch time
- Orders are typically made and dispatched within 2 business days.
- During busy periods or product launches, dispatch times may be slightly longer. If this happens, we'll let you know.
Shipping
- π Free tracked shipping Australia-wide (limited-time offer).
- All Australian orders include tracking so you can follow your parcel from dispatch to delivery.
- Once your order has been shipped, you'll receive a confirmation email with your tracking details.
International shipping
At the moment we primarily ship within Australia. If you're located overseas and would love to place an order, please get in touch via our Contact page and we'll do our best to help.
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Returns & Refunds
Because each charm is personalised and made especially for you, we unfortunately can't accept returns or exchanges for change of mind.
If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll always work with you to make it right.
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Need to change your order?
If you need to make a change to your order, please contact us as soon as possible after placing it.
We'll always do our best to accommodate changes before we begin making your charm. Once production has started, changes may not be possible.
Occasionally a particular bead or colour may become unavailable unexpectedly. If this happens, we'll contact you using the email address provided at checkout to discuss an alternative. If we can't agree on a suitable replacement, we'll happily refund your order.
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Questions?
If you have any questions about shipping, your order, or international delivery, we'd love to hear from you. Visit our Contact page and we'll get back to you as soon as we can.